Outbound Lead Generation-Prosper - Job Listing

Outbound Lead Generation-Prosper
Oct. 15, 2008 - Nov. 15, 2008
Location:	Orem, UT
Salary Range:	$10.00 + Bonus
Exempt/Non-Exempt:	Non-Exempt
Benefits:	Medical/Dental/Disability/Life/Vision , 401k, Paid Holidays
Type:	Full Time
Department:	Operations
Description:	Dialogue Marketing is looking for high quality motivated Outbound Representatives. Our company strives for excellence and we believe that starts from the moment you walk in the door. We offer a competitive salary, a great working environment, and an opportunity for professional growth in the contact center industry. About the Company: Dialogue Marketing is full-service marketing strategy and customer interaction center that has been serving clients since 1978. The company has been chosen for the Utah 100 award for 2008, which recognizes fastest growing companies of Utah. Dialogue Marketing has experienced over 20 years of positive growth by focusing on core service markets and leveraging technology to provide innovative marketing solutions. Fostered under an entrepreneurial culture, Dialogue Marketing has grown into an industry leader in business acquisition strategies and customer relationship solutions. *Dialogue Marketing is an Equal Opportunity Employer. Employment is contingent upon successful completion of background investigation. Smoke-free and Drug-free work environment. We have flexible shifts available for this position.
Duties:	• Must meet or exceed appointment setting or revenue goals. • Explain products and services and prices and answer questions from customers. • Maintain a professional dialogue with customers. • Possess excellent communication and problem solving skills. • Represent clients with a positive and professional image. • Must maintain an excellent attendance record. • Maintain records of contacts, accounts, and orders
Qualifications:	Education • High school diploma or GED required, some college preferred • Thorough understanding of Call Center operations • Strong computer knowledge and excellent typing skills (30 WPM) Experience / Skill: • Possess high level of confidence on telephone. • Able to accept and follow feedback and coaching. • Exercise strong interpersonal skills. • Excellent communication skills both written and verbal. • Minimum of 1 year previous call center experience. • Experience analyzing and resolving customer service issues. Job Competencies • Communication (Verbal and/or Written) - Able to clearly present information through the spoken and/or written word, influence or persuade others through oral presentation in positive or negative circumstances, listens well, able to write clearly in a variety of communication settings and styles. • Customer Focus (Internal and external) - Is dedicated to meeting and strives to exceed the needs of internal and external customers by delivering high quality services. Acts with customers in mind, establishes and maintains effective relationship with customers and gains their trust and respect. Communicates with customers in a warm, helpful and professional manner while simultaneously building credibility and rapport. • Job Knowledge - Knows, understands and appropriately applies the technical /soft skills, methods and processes required for the position. Is able to learn, retain and apply information to the job. Keeps current with new and/or updated program information, trends and developments in field. • Quality Orientation - The ability to complete work accurately and thoroughly, paying attention to the details of job responsibilities. Produces a minimum amount of errors while completing work. Able to recognize errors in work in progress and make necessary real time corrections. Accurately checks processes and tasks and monitors the results of delegated tasks, assignments and projects. • Teamwork - The ability to work effectively with others to generate a positive, productive and informed work environment.
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