Pitney Bowes Outbound Sales Agent |
| Aug. 15, 2008 - Oct. 15, 2008 |
| Location: | Auburn Hills, MI |
| Salary Range: | $11.00 Per hour plus incentives |
| Exempt/Non-Exempt: | Non-Exempt |
| Benefits: | Medical, Dental, Vision, Short term disability, Long term disability, 401K |
| Type: | Full Time |
| Department: | Operations |
| Description: | Dialogue Marketing is looking for highly dedicated individuals to serve as outbound sales and renewal agents. This Outbound Customer Service Representative (CSR) position is responsible for maintaining relationships with the professional customer account base as well as encouraging open communication by listening attentively and actively. Customer service representatives are also responsible for superior customer-oriented telephone etiquette, greeting callers, establishing rapport, and projecting professional tone. Dialogue Marketing holds a high standard of performance and believes all of our employees should have a solid understanding of product features and benefits. The candidate must be able to concentrate on a task over a period of time without being distracted. |
| Duties: | Must meet or exceed sales goals
Explain products and services and prices and answer questions from customers
Maintain a professional dialogue with customers
Possess excellent communication and problem solving skills
Represent clients with a positive and professional image
Must maintain an excellent attendance record
Maintain records of contacts, accounts, and orders
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| Qualifications: | Education/Knowledge:
High school diploma or GED required, some college preferred
Thorough understanding of Call Center operations
Strong computer knowledge and excellent typing skills (30 WPM)
Experience / Skill:
Possess high level of confidence on telephone
Able to accept and follow feedback and coaching
Exercise strong interpersonal skills
Excellent communication skills both written and verbal
Minimum of 1 year previous call center experience
Experience analyzing and resolving customer service issues
MUST have sales experience
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