Jitterbug - Operator Services |
| Oct. 15, 2008 - Nov. 15, 2008 |
| Location: | Orem, UT |
| Salary Range: | 9.00 |
| Benefits: | Medical/Dental/Disability/Life/Vision , 401k, Paid Holidays |
| Type: | Full Time |
| Department: | Operations |
| Description: | Live, friendly 24-hour Jitterbug
operator; making calls for Jitterbug customer, providing directory assistance and adding names
to customer's phone list.
Jitterbug description:
All Jitterbug phones offer live operator services, when you want it, around the clock.
Our operators can see the list of numbers that you call most often (up to 50). You can store up to 50 of these on your Jitterbug phone. In addition, operators can easily access up to five numbers you designate as emergency contacts.
Courteous Jitterbug operators will greet you by name and place a call for you, at your request. Our operators will also look up a number for you, add it to your phone list on file and make sure that it is added to your Jitterbug, if you wish. Jitterbug operators also can add or remove numbers from your personal phone list. All you have to do is ask.*
You can access the Jitterbug operator both from your Jitterbug phone as well as any landline phone (including pay phones). Instructions for this come with your phone when it is shipped.
* Phone update services are not available in all areas. www.jitterbug.com |
| Duties: | Basic Customer Service calls for general inbound clients.
•Maintain a quality monitoring score of 85% or greater.
•Answering telephone call inquiries and promoting an organization's products and services.
•Responsible for researching and resolving complaints to ensure customer retention and satisfaction.
•Basic Customer Service calls including; billing, address change, simplistic tech support and general plan detail.
•Maintain a quality monitoring score of 85% or greater.
•Other duties as assigned by the supervisor.
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| Qualifications: | Type 25 WPM
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•Detail Orientated
•Available Weekends
•Friendly and outgoing
•Multitasking is a must.
•Minimum of a high school diploma or GED
•Demonstrated MS Word and Excel skills
•Very outgoing and personable, and able to execute a problem solving mentality
•Self Starter
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